Privacy Policy

Brokerage Freight Connect LLC ("Freight Connect," "we," "us," or "our") operates the Freight Connect platform and the website at https://myfreightconnect.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you register for an account, use our freight brokerage services through the Freight Connect platform, request a quote, or contact us. This includes:

• Personal Information: Name, email address, phone number, company name, business address, and billing information.
• Shipment Information: Origin and destination addresses, freight details, weight, dimensions, commodity descriptions, and delivery requirements.
• Account Credentials: Username, password, and security questions.
• Communication Data: Records of your communications with us, including emails, chat messages, and phone call logs.
• Automatically Collected Data: IP address, browser type, device information, operating system, referring URLs, pages visited, and timestamps.

2. Use of Information

Freight Connect uses the information we collect to:

• Provide, operate, and maintain our freight brokerage services and the Freight Connect platform.
• Process shipment requests, match shippers with carriers, and facilitate freight transactions.
• Communicate with you regarding quotes, bookings, shipment status, and account updates.
• Improve our services, develop new features, and enhance user experience.
• Send marketing communications, promotional offers, and service updates (with your consent).
• Comply with legal obligations, resolve disputes, and enforce our agreements.
• Detect, prevent, and address fraud, security breaches, and technical issues.

3. Data Sharing

We may share your information in the following circumstances:

• With Carriers: Shipment details are shared with carriers in our network to facilitate freight transportation.
• Service Providers: We work with third-party vendors who assist with payment processing, analytics, customer support, and IT infrastructure.
• Legal Compliance: We may disclose information when required by law, subpoena, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

Freight Connect does not sell your personal information to third parties.

4. SMS/Mobile Messaging

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Freight Connect. This includes SMS messages for shipment updates, delivery notifications, customer care, and account notifications.

Message frequency varies. Message and data rates may apply.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We may share your information with service providers who assist us in delivering SMS messages, but only to the extent necessary to provide the messaging service. These service providers are contractually obligated to protect your information and may not use it for any other purpose.

Opt-out & Help

To opt out at any time, text STOP. After texting STOP, you will receive one final confirmation message. For assistance, text HELP or visit our website at https://myfreightconnect.com/contact.

Visit https://myfreightconnect.com/privacy for our Privacy Policy and our Terms of Service for full terms and conditions.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website and platform. Cookies help us remember your preferences, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

6. Data Security

Freight Connect implements industry-standard security measures to protect your personal information. These include encryption of data in transit and at rest, secure server infrastructure, access controls, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our website and platform may contain links to third-party websites and services, including payment processors, mapping services, and analytics providers. Freight Connect is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. Freight Connect does not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information. If you believe a child has provided us with personal information, please contact us at sales@myfreightconnect.com.

9. Changes to This Policy

Freight Connect reserves the right to update this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically for the latest information.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: